FreshApp After-Sales

A complaint arriving by e-mail, with no order number and no photo, takes several exchanges before it can even be handled. FreshApp After-Sales gives your customers a guided form from their order, and brings the follow-up of every request together in the back office.

Features

• Warranty for products, support for services, picked automatically for each product
• Tailored information: photos and serial number for a product, versions and access for a service
• "My requests" area in the customer account and a "Problem with this order?" block on the order details
• PDF return slip, statuses and a message thread for every case
• Confidential access details (back office, FTP…) encrypted on receipt, unreadable even if the site is hacked, deleted automatically
• Protected attachments, GDPR export and anonymisation
• Compatible with PrestaShop 1.7.8 → 9.x

Confidential access details, truly protected

To help, you often need the customer's access details: back office, FTP… FreshApp After-Sales collects them in a dedicated field that you enable, make required and label as you wish, with a prefilled template. They are encrypted on receipt with a key you create yourself, protected by your passphrase: neither the database nor the site files can be used to read them, even if the site is hacked. They are never sent by email, every viewing is logged, and they are deleted automatically after the period you choose (30 days by default) or when the request is closed. Customers can replace or delete them from their request's follow-up page.

Installation

1. Download the .zip file from your customer account
2. Install via Modules → Module Manager
3. Open Customer Service → After-Sales to set reasons, statuses and coverage periods
4. Customers find the "My requests" entry in their account

Typical use cases

• Stores selling products under warranty
• Software publishers or service providers offering support
• Mixed stores, products and services, with a single entry point for customers

What's in the pack

PrestaShop module (.zip), 12 months of updates included.