Version in force as of 22 September 2026
1. Seller
Sales made on shop.freshapp.io are concluded with Uprising Web, a French SARL with a share capital of €1,000.00, whose registered office is at 5 rue Fragonard, 75017 Paris, France, registered with the Paris Trade and Companies Register under number 845 362 110, EU VAT number FR02845362110 (hereinafter "the Seller"). FreshApp is the brand under which the Seller designs and sells its modules.
Contact: contact@freshapp.io — phone: +33 9 51 22 96 88.
2. Scope
These terms and conditions of sale apply to any order placed on the site, by consumers and businesses alike (hereinafter "the Customer"). They are accepted when the order is confirmed and prevail over any other document. Where a provision applies only to consumers or only to businesses, it says so.
The conditions for using the modules are set out on the Licence terms page, which forms an integral part of these terms.
3. Products
The Seller offers modules for the PrestaShop software, supplied as digital content (downloadable .zip archive). Their main features, the compatible PrestaShop versions and any technical prerequisites are shown on each product page and in the online documentation. The Customer is responsible for checking compatibility with their installation before purchase.
4. Prices
Prices are shown in euros, including taxes (French VAT at the applicable rate). The applicable price is the one displayed when the order is confirmed. No delivery charges apply.
5. Orders
Ordering requires a customer account. The Customer checks the cart, reads these terms and confirms the order with an obligation to pay. A confirmation is sent by email. The Seller may refuse an order in the event of a previous payment dispute or a serious breach of the licence terms.
6. Payment
Payment is made online through the payment provider Stripe (Stripe Payments Europe, Ltd., Dublin, Ireland), using the payment methods offered at checkout. Payment data is processed by Stripe: the Seller never has access to card data. The order is confirmed once payment is accepted, and the invoice is available in the customer account.
Businesses: the price is payable in full when ordering, with no discount for early payment. Any amount not paid when due, in particular if the payment is rejected or cancelled, automatically incurs late-payment penalties at the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, and a fixed collection fee of €40 (article L441-10 of the French Commercial Code).
7. Delivery
As soon as payment is confirmed, the module is available in My account → My modules, together with the account key used to declare sites and receive updates. If access fails, the Customer contacts the Seller at the address above.
8. Licence, updates and support
Each purchase grants a licence covering one production site and one test site, 12 months of updates and 12 months of email support from the purchase date, under the conditions detailed on the Licence terms page.
Update extension: at any time, from My account → My modules or the module page, the Customer can extend a licence's updates and support by 12 months, at the price shown before the order is confirmed. The extension starts at the end of the current period or, if that period has already ended, on the date the extension is purchased. It is a one-off purchase: there is no subscription and no automatic renewal; without a new purchase, updates stop at the end date and the module keeps working.
9. Money-back guarantee and right of withdrawal
The Customer has 14 days from the purchase date to request a refund for a paid module, without giving any reason, even if the module has already been downloaded or installed.
Consumers: this 14-day period is the statutory right of withdrawal (article L221-18 of the French Consumer Code). The Seller does not ask you to waive it when downloading: you may withdraw even after downloading or installing the module.
Businesses: the same period is granted as a commercial guarantee.
How to proceed: send your request within the period to contact@freshapp.io, stating the order number, or use the online withdrawal form. You may also use the model form below. The Seller acknowledges receipt of the request by email.
Refund: the Seller refunds the full price paid no later than 14 days after receiving the request, using the payment method used for the order. The corresponding licence ends: access to downloads and updates is removed, and the Customer undertakes to uninstall the module and delete its files.
Free modules, which involve no payment, are not concerned.
Update extension: it benefits from the same 14-day period from its purchase. Refunding it cancels the extension without ending the module licence.
10. Legal guarantees
Consumers: the Seller is liable for any lack of conformity of the module under articles L224-25-12 et seq. of the French Consumer Code. For digital content supplied once, the guarantee can be invoked for two years from supply; for updates, for the period during which they are supplied. In case of a defect, the consumer is entitled to have the module brought into conformity or, failing that, to a price reduction or termination of the contract. The Seller is also liable for hidden defects under articles 1641 et seq. of the French Civil Code.
Businesses: the Seller undertakes to fix within a reasonable time any reproducible malfunction of a module used in accordance with its documentation and on a compatible PrestaShop version.
11. Liability
The Customer installs modules under their own responsibility and is advised to back up their store beforehand and to test new versions on their test site. The Seller is not liable for malfunctions caused by a modification of the module, an incompatible PrestaShop version, a third-party module or theme, or the Customer's hosting.
Businesses: the Seller's liability is limited to direct damage and capped at the amount paid for the module concerned. Consumers: nothing in these terms limits the rights you have under the law.
12. Intellectual property
The modules, their code, their documentation and the FreshApp brand remain the property of the Seller. The purchase transfers no ownership rights: it only grants the licence described in article 8.
13. Personal data
Data collected when ordering is processed by the Seller to perform the contract, in accordance with the privacy policy.
14. Complaints and mediation
Any complaint should be sent to contact@freshapp.io.
In accordance with the provisions of the French Consumer Code on the consumer dispute mediation process, after contacting us and failing a satisfactory answer, you may use a consumer mediation procedure free of charge with:
CM2C
49 rue de Ponthieu
75008 Paris, France
Phone: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
15. Governing law and jurisdiction
These terms are governed by French law. Consumers may bring a dispute before any court with jurisdiction under the law, including that of their place of residence. For businesses, exclusive jurisdiction is granted to the Paris Commercial Court.
This English version is provided for convenience; in case of discrepancy, the French version prevails.
Appendix — Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To Uprising Web (FreshApp), 5 rue Fragonard, 75017 Paris, France — contact@freshapp.io:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content:
— Module(s): …
— Ordered on: … — Order number: …
— Name of consumer(s): …
— Address of consumer(s): …
— Signature of consumer(s) (only if this form is notified on paper): …
— Date: …
(*) Delete as appropriate.