FAQ — Frequently asked questions

Orders and downloads

Where do I download my module after purchase?

In My account → My modules, as soon as payment is confirmed. You will also find there the account key to enter in the FreshApp PrestaConnect module to receive updates from your back office.

Can I download my module again?

Yes. During the 12 months of updates, you download the latest available version. Afterwards, you keep access to the latest version released during that period. Details are on the Licence terms page.

Licences

On how many sites can I install a module?

One licence covers one production site and one test site (pre-production, staging). An additional production site requires an additional licence.

I am changing domain name, what should I do?

Release the old domain from FreshApp PrestaConnect, then declare the new one. Your licence takes it into account immediately.

Do free modules have a licence?

Yes, the same as paid modules: same rights, same restrictions, at no cost.

Installation and compatibility

How do I install a module?

  1. Download the .zip file from My modules.
  2. In the PrestaShop back office, open Modules → Module Manager and click Upload a module.
  3. Drop the .zip file, then click Configure.

Each module has full documentation in the Documentation section.

Which PrestaShop versions are the modules compatible with?

It depends on the module: the compatible version range is shown on each product page. Please check it before buying.

Updates

How do I know an update is available?

An email is sent to you when a new version is released, and FreshApp PrestaConnect flags updates in your back office.

What happens after 12 months?

Your module keeps working normally. You no longer receive new versions, but you keep access to the latest version released during your 12 months.

Refunds

Can I get a refund if the module does not suit me?

Yes: paid modules come with a 14-day money-back guarantee from purchase, no questions asked, even after download. Write to contact@freshapp.io or use the withdrawal form. See article 9 of the terms and conditions.

Billing and payment

Where can I find my invoice?

In My account → Order history, by opening the order details.

Is payment secure?

Yes, payments are processed by Stripe, a PCI-DSS Level 1 certified provider: we never have access to your card details. See Secure payment.

Support

How do I contact support?

By email at contact@freshapp.io. Support is included for 12 months after purchase.

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