FreshApp EU Withdrawal

FreshApp Modules — One need, one module.

On most shops, withdrawal requests arrive by e-mail, one at a time, with no reference and no date: nobody knows where each case stands, or whether the statutory fourteen-day window is still open. FreshApp EU Withdrawal puts a real workflow in its place, for the customer and in the back office.

Features

• "Right of withdrawal" button placed where you decide: footer, customer account, order detail
• Full or partial withdrawal requests, item by item, with acknowledgement of receipt
• Guest access by order reference and e-mail, no account needed
• Statutory deadline computed and shown on every request
• Status tracking, history, internal notes, dashboard and CSV export
• Exclusion of products, categories or customers not concerned
• With FreshApp SAV: requests join the "My requests" customer area
• Compatible with PrestaShop 1.7.8 → 9.x

Installation

1. Download the .zip file from your customer account
2. Install via Modules → Module Manager
3. Set the period, wording and exclusions in Customer Service → FS Rétractation
4. The button shows at the chosen places

Typical use cases

• Shops selling to European consumers that must offer the online withdrawal button
• Requests handled by e-mail today, with no tracking and no proof of date
• Multi-item orders where the customer only sends part back

What's in the pack

PrestaShop module (.zip), 12 months of updates included.