Overview
The right of withdrawal, online and tracked
On most shops, withdrawal requests arrive by e-mail, one at a time, without a reference and without a date: nobody knows where each case stands, nor whether the fourteen-day period is still open. This module puts a real journey in its place, for the customer and in the back office alike.
- « Right of withdrawal » button placed where you decide: footer, customer account, order detail
- Full or partial withdrawal, item by item, with an acknowledgement of receipt
- Access without an account, by order reference and e-mail address
- Statutory deadline computed and shown on every request
- Status tracking, history, internal notes, dashboard and CSV export
- Exclusion of the products, categories, brands, suppliers or customer groups not concerned
- With FreshApp After-Sales installed, requests join the « My requests » area