Getting started
Install and place the button
- Install the module
In Modules → Module Manager, upload the .zip file from your customer area.
- Open the screen
Menu entry Customer Service → FS Rétractation, or the Configure button.
- Set the essentials
Statutory period (14 days to begin with), full or partial withdrawal, order statuses that open the right, exclusions, wording shown to the customer.
- Place the button
Footer, customer account, order detail: each one is enabled separately. The button colour and a custom stylesheet let you match it to the theme.
Customers without an account — an order placed as a guest is still covered: the customer finds their request again with the order reference and their e-mail address.