Overview
Warranty and support, in a single customer entry
A complaint that arrives by e-mail, without an order number or a photo, takes several exchanges before it can even be handled. FreshApp After-Sales gives the customer a guided form from their order, and gathers every request in a single back-office screen.
- Warranty for products, support for services, chosen automatically from the order line
- Information suited to the type: photos and serial number for a product, version and access details for a service
- « My requests » entry in the customer account, « A problem with this order? » block on the order detail
- Reasons, statuses and coverage periods fully adjustable, with ready-to-use values
- PDF return slip, message thread and protected attachments per request
- Customer confidential access details encrypted end to end, unreadable from the server, erased automatically
- GDPR export and erasure, compatible with PrestaShop 1.7.8 → 9.x