Getting started
Install and open the module
- Install the module
In the back office, open Modules → Module Manager, click Upload a module, then drop in the .zip file downloaded from your customer area. Installation creates the default statuses and reasons.
- Open the screen
From the Configure button in the module manager, or through the Customer Service → FS SAV menu entry.
- Set the coverage
24 months for products and 12 months for services to begin with, requests outside coverage accepted. Adjust the periods, the reasons, the statuses and the proposed resolutions (repair, replacement, refund, fix…).
- Confidential access details, if you need them
To receive access details from your customers (back office, FTP…), first create the reading key in the Settings tab with your passphrase. Until it exists, the field is not offered to the customer.
On the shop side — the « My requests » entry appears in the account, and a « A problem with this order? » block on every eligible order. Guest customers (order without an account) can be allowed or not.